1. Company Information

Entity Name: Eduquest Knowledge Ventures LLP

Brand Name: GNANAZ

Registered Office: Plot No. 34/35, SV Residency, Vinayak Nagar, Peerzadiguda, Ghatkesar, Medchal–Malkajgiri, Telangana – 500098, India

LLPIN: ACR-2386

Email: contact@gnanaz.com

Phone: +91-9866202166

Certifications & Registrations: Startup India (DPIIT Recognized) | MSME Registered | GST | PAN | TAN | ISO 9001 | ISO 23001 | ISO 27001

2. Legal Framework

Eduquest Knowledge Ventures LLP (Brand: GNANAZ) operates under the Consumer Protection Act, 2019 and Consumer Protection (Direct Selling) Rules, 2021.

The LLP complies with Direct Selling Guidelines issued by the Government of Telangana and all other States/UTs of India.

We are a legitimate direct selling and digital education company — not engaged in any pyramid or money-circulation scheme. All income opportunities are based solely on the genuine sale of digital educational products and services.

3. Product Information

GNANAZ provides online and offline educational content, skill-based courses, competitive-exam modules, and entrepreneurial learning programs through our secure digital platform.

All products are digitally delivered and non-returnable once access is granted.

4. Income Disclosure

Earnings from Gnanaz depend exclusively on the sale of educational products and services.

• Income varies by individual effort, performance, and market reach.
• Gnanaz does not guarantee any fixed or assured income.
• A detailed compensation and rewards plan is available upon request or login.

5. Code of Conduct for Direct Sellers

• Present products and income opportunities truthfully.
• Avoid misrepresentation or exaggerated earnings claims.
• Respect customer privacy and choices.
• Identify themselves clearly as authorized Gnanaz affiliates.
• Abide by all consumer protection laws and ethical standards.

Violation may lead to suspension or termination of affiliation.

6. Refund & Buyback Policy

Since our services are digital and instantly activated, refunds are not available after access is provided.

Refunds or replacements will be issued only in case of verified technical errors, payment failures, or service discrepancies within 7 working days.

This policy conforms with the Consumer Protection (Direct Selling) Rules, 2021 and state-level guidelines.

7. Grievance Redressal

Grievance Officer: Varun

Email: contact@gnanaz.com

Phone: +91-9866202166

Response Time: Within 7 working days

Consumers and affiliates can submit grievances by email or through the “Contact Us” page.

8. Anti-Pyramid Declaration

Gnanaz operates solely on lawful product and service sales.

We categorically do not participate in pyramid schemes, chain money activities, or any investment-based model.

9. State Compliance Statement

Eduquest Knowledge Ventures LLP complies with Direct Selling and E-Commerce guidelines issued by:

• Department of Consumer Affairs, Government of India
• Consumer Protection Cell, Government of Telangana
• All other applicable state-level directives

10. Important Consumer Advisory

• Make payments only through official gnanaz.com channels or authorized apps.
• Verify identity of any person representing Gnanaz.
• Do not share OTPs, passwords, or financial details.
• Report suspicious activities to support@gnanaz.com immediately.